How quickly do you ship items?

Items that are in stock are shipped within 2 days. Items that are made to order will take an extra 1-2 weeks (as specified) to be made and shipped. You will receive an email to inform you when your item has been shipped. 

How long does shipping take?

Standard Australian parcel post will take between 2 - 5 working days to arrive, Australian express post will arrive the day after it is shipped (excluding some rural areas). International shipping can vary but usually takes between 5 -10 working days to arrive. In some countries customs will hold items for a period of time, and unfortunately we cannot control this. For specific international shipping transit estimates and for shipping to a country not currently listed please email jane@shop-dotandco.com

What if my package is damaged?

We take great care in packaging our items to ensure they arrive safely and cannot be held responsible for any damage sustained during transit. In the rare event that your package is damaged please contact your local post office with the package details and file a reimbursement claim. 

Can I use my enamelled spoon? how do I care for my spoons?

Of course you can! The spoons are intended to be used for dry goods in the pantry or in salt/pepper/spice dishes or to serve salads and food at the table. The spoons are made from hand formed and welded steel which is then enamelled and fired in a kiln. Enamel is a glass surface and can chip if dropped onto a hard surface so should be treated with care like ceramic and glass pieces. The edges of the spoons need to be rubbed occasionally with olive oil. Spoons are food safe and we recommend they are used primarily with dry products, hand washed and carefully dried.

Do you wholesale?

Yes I do! however my enamelled spoons are only available through my website as they are so time consuming to make. Email jane@shop-dotandco.com with any inquiries. 

Please feel free to email me with any further questions at jane@shop-dotandco.com